Refund policy

Refund Policy

At Vanilla Bloom Shop, all sales are final. We specialize in providing premium floral services, and due to the perishable nature of our products, which are sensitive to temperature, moisture, and light, we cannot offer refunds or exchanges.

Exceptions for Defective Products: If you receive a defective product, you may be eligible for a replacement or refund. To qualify, you must report the issue within 12 hours of delivery by emailing a photo of the arrangement to Vanillabloomca@gmail.com. Each claim is assessed on a case-by-case basis, ensuring fairness and customer satisfaction.

Flower Substitution Policy: We strive to match the arrangements shown on our website as closely as possible. However, flower availability can be unpredictable due to market and seasonal conditions. We reserve the right to substitute flowers without compromising the aesthetic value or overall design of the arrangement.

Care and Handling: Flowers are naturally perishable and require proper care. The longevity of your arrangement depends on following the care instructions provided upon delivery. It is the responsibility of the recipient to ensure that these guidelines are followed to maintain the beauty and lifespan of the flowers.

We are committed to providing exceptional service and quality. If you have any concerns or questions regarding our products, please do not hesitate to contact us.

Thank You for choosing Vanilla Bloom Shop!